Babs62 Date Rated: 9/25/2015 8:24:31 PM
The customer service is spectacularly poor. They are not provided with appropriate information. They are unprofessional. They try to be nice, but are clueless. I am very very sorry that I got involved with them. Everytime I have to get a refill there is drama. To top it off they are incredibly expensive. Often I am told I cannot have a drug only to receive it a week later in the mail. It takes a lot of assertiveness to talk to a pharmacist. Then one wonders where they are licensed. I actually had one tell me she wasn't allowed to tell me IF she was licensed. There is no transparency between AARP, United and OPTUM who admisters the mail order benefit. Their computer systems apparently don't share data. I needed a cardiac drug that required prior authorization (to treat an arrythmia! no rush). They told me my doctor refused to talk to them. I found out they sent the request not to my cardiologist, but to a nurse practitioner about 8 states away. I think they finally approved it, but I had a procedure instead. So now they remind me every month to refill it! but getting my generic eye drops so I don't go blind requires my foot on their throat. I suspect that the Medicare laws for the PDP are not beneficiary friendly. i would give them NO STARS, but that is not an option.