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AARP MedicareRx Preferred  - SC  (See Reviews of this Plan from Other Regions)
Overall Rating: 

What to expect:
  Information
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  Choice of Drugs
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Overall Rating:
MDP Member: ded2509@yahoo.com Date Rated: 12/29/2015 4:32:59 PM

My rating for this plan:
  Information
  Service
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Overall Rating:
MDP Member: katie Date Rated: 11/13/2015 8:25:53 AM

By far United Health Plan ( AARP ) has the worst customer service of all the plans I checked for 2016 .. If these people are licensed as they say they are , in what country .. Three different people gave me me three different answers of cost with the same medications I offered . One told me that he had a bad weekend , another I talked to I could not understand because of the loud background noise , talking and laughing , told me their was nothing she could do about it and call back another time .. Another CS Rep. got upset with me when I asked her why I was getting different costs .. She said she was reading the what the system tells her and hung up on me .. One CSC rep. , Jackie in Arizona was responsive to my questions and did an excellant job .. 1 out of 4 , not very good ..I think that UHC recruits these so - called licensed reps at McDonalds and Burger King ...

My rating for this plan:
  Information
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  Choice of Drugs
  Cost of Plan
  Ease of Use
Overall Rating:
MDP Member: Babs62 Date Rated: 9/25/2015 8:24:31 PM

The customer service is spectacularly poor. They are not provided with appropriate information. They are unprofessional. They try to be nice, but are clueless. I am very very sorry that I got involved with them. Everytime I have to get a refill there is drama. To top it off they are incredibly expensive. Often I am told I cannot have a drug only to receive it a week later in the mail. It takes a lot of assertiveness to talk to a pharmacist. Then one wonders where they are licensed. I actually had one tell me she wasn't allowed to tell me IF she was licensed. There is no transparency between AARP, United and OPTUM who admisters the mail order benefit. Their computer systems apparently don't share data. I needed a cardiac drug that required prior authorization (to treat an arrythmia! no rush). They told me my doctor refused to talk to them. I found out they sent the request not to my cardiologist, but to a nurse practitioner about 8 states away. I think they finally approved it, but I had a procedure instead. So now they remind me every month to refill it! but getting my generic eye drops so I don't go blind requires my foot on their throat. I suspect that the Medicare laws for the PDP are not beneficiary friendly. i would give them NO STARS, but that is not an option.

My rating for this plan:
  Information
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